Expectations and Important Reminders
Thank you for taking a moment to review some important information about our services. We want to make sure that our customers completely understand what to expect from Calexpress Moving and Delivery Service. For more information about how you can make your move safer and more efficient, please check out our Moving Hints & Tips.
1. Appointment Confirmation
Please ensure that you have a confirmation for your move. I will provide you with a written confirmation for our services.
2. Booking An Appointment
I book jobs on a first-come, first-served basis. If you would like to book an appointment, I'll need all the information on the Contact Us page in an email form. If you do not receive my confirmation email for your reservation within 24 hours, please call to ensure your information was received.
3. Appointment Timing
We have both morning and afternoon appointments available to better serve our customers. The morning appointment begins at 9 AM unless otherwise arranged. The afternoon appointment is generally between 1-3 PM. The exact arrival time of our crew is contingent upon the completion of our morning appointment. If you have an afternoon appointment and our morning appointment is running later than expected, please be patient, we will be there.
4. Our Equipment
Our trucks come stocked with all the equipment necessary to carry out your move in the most efficient manner possible. Hand trucks may not always be useful with several stairs or uneven terrain.
5. Multiple Trips
If a second trip between your new and old home is necessary to safely transport all of your belongings without damage, we will let you know. You can make the call whether you'd like to have us finish the job or just take the largest items leaving smaller, more manageable items for you to handle in your vehicle.
6. Saving Time
If you are concerned about the time it will take to complete your move, have as much as you can in sealed boxes. This is one way to save us time and your money. Carrying odds and ends by hand is very time-consuming.
7. Moving Time Factors
Every time you move, there are several factors that determine the total time it takes to complete your move. Here are a few: how many boxes, how much furniture, how many odds and ends, how many flights of stairs, size of the elevator, long hallways/long carry out to the truck, and how many items need to be disassembled and reassembled.
8. On The Job Safety
Your kids and pets are really cute! Little kids love us because we are really friendly and nice. But if they are at our feet when we are working, we may stumble and drop whatever it is we are carrying. This is a hazard to my guys and also to your kids and pets as well. If animals are safe in a bedroom or bathroom, and children are attended to, we'll have a safe working environment. Let's all work together to make this moving experience accident free.
9. Workspace Congestion
If you plan to have the cable and phone technician, painter, cleaner, contractor, and movers come all in one day, our job will be more difficult and time-consuming working around all these obstacles.
Unexpected circumstances arise from time to time that increases a job's length beyond everyone's expectations. We'll do the best we can to accomplish the job in the time we estimated. I can assure you that we will be working as efficiently as possible.
11. Payment Policy
Cash, local check, or Visa or Mastercard due at the time of completion. We are unable to send a bill for payment at a later date. No exceptions. A $39.00 returned check fee will be added to your invoice for a returned check. If you are moving into storage or out of town, please be prepared to pay with cash or credit card—checks will not be accepted for these types of moves.